English - your visit to OLVG

Information regarding coronavirusour care in times of coronavirus

It is and remains important that everyone adheres to the coronavirus measures strictly. At OLVG, we are implementing various measures to make your visit to our hospital as safe and pleasant as possible. The following is the most important information regarding your appointment, admission or visit. We hope that this information helps you prepare for your visit to OLVG. 

Your appointment

Only visit the hospital if it is absolutely necessary. Consultations will be held over the phone or by video call as much as possible. You will only visit the hospital when it is absolutely necessary. The in-person appointments are staggered to keep it from getting too busy at OLVG.

Come alone and not too early

To prevent infection as much as possible, it is important that there are no more people in the hospital than necessary. To that end, we urge you to come to your appointment alone. In addition, please do not come too early - no more than 15 minutes before your appointment. If you arrive at OLVG earlier than expected, please wait outside the hospital.

Screening in advance and on the day itself

All patients with a MijnOLVG account visiting the outpatient clinic, treatment room or physiology department will receive a digital questionnaire concerning their health 72 hours before their appointment. If your answers indicate that you have symptoms that could be indicative of coronavirus, your appointment will be postponed (if medically feasible) for around 14 days. On the day of your appointment, our staff will ask you several questions about your health upon your arrival at OLVG. If you unexpectedly have any symptoms that could be indicative of coronavirus, we will issue you a face mask which you must wear for the duration of your visit to OLVG. Visitors with symptoms will not be allowed to enter the hospital. 

Wear a non-medical face mask

Everyone aged 13 or over has to wear a non-medical face mask in our hospital.

Hygiene and social distancing

To limit the spread of the virus at OLVG as much as possible, the waiting rooms and other public areas have been reorganised to accommodate the 1.5-metre social distancing rules. For example, we have set out walking routes to allow employees, patients and visitors to keep sufficient distance from each other. We also have perspex barriers at the outpatient desks, and everyone is asked to disinfect their hands upon entering the building.

Your admission

Receiving visitors

Due to the coronavirus, we've had to introduce special measures for hospital visits. These rules are quite strict. We understand that these rules can be very inconvenient for you and your loved ones but we urge you to adhere to them nonetheless for the safety of our patients and our staff.

Our updated visiting rules
•    Patients are permitted to receive a maximum of 1 visitor per day.
•    You may only visit if you have registered your visit with our Patient Service Desk in advance.
•    Visits may last for a maximum of 1 hour.
•    The visit must take place between 15.30 and 20.00.
•    Different rules apply on the following wards: The Anna and Toorop Pavilion, Intensive Care, Neonatology, The Children's ward and Medical Psychiatry/MPU. 
•    Unfortunately, you will not be able to visit patients on the wards who have, or are suspected of having, COVID-19. 
•    The medical team may decide to make exceptions for some patients e.g. for those who are terminally ill. The healthcare provider will come to an arrangement with relatives/loved ones in these circumstances.

Visitors with symptoms that could be indicative of coronavirus will not be allowed to enter our hospital.

Wear a non-medical face mask

Everyone aged 13 or over has to wear a non-medical face mask in our hospital.

Hygiene and social distancing

To limit the spread of the virus at OLVG as much as possible, the waiting rooms and other public areas have been reorganised to accommodate the 1.5-metre social distancing rules. For example, we have set out walking routes to allow employees, patients and visitors to keep sufficient distance from each other. We also have perspex barriers at the outpatient desks, and everyone is asked to disinfect their hands upon entering the building.

Night-time curfew

The current visiting rules and curfew apply to visitors, unless there is an emergency situation. The site of rijksoverheid.nl says: 'For example, if you are an informal caregiver or need to see someone for an urgent medical emergency, you can indicate this on the Self-declaration form. Do ask yourself whether this assistance should be provided during curfew hours or whether this is also possible during the day.'

For patients where a visit is highly desirable (for example, terminal, delirious or just gave birth), the visitor may depart during the curfew, between 9 p.m. and 4:30 a.m. In that case, the visitor fills in the National Government's 'Self-declaration curfew' form. These forms are available at the ward.